Shipping, Refund & Return Policy

Shipping Policy

• Domestic Shipping: We ship to all major cities and towns across India via trusted logistics partners.
• Dispatch Time: Orders are dispatched within 1–2 business days from the date of purchase.
• Delivery Timeline: Estimated delivery time is 3–7 business days based on your location.
• Tracking: A tracking number will be shared via email and/or SMS once your order is dispatched.

Please ensure the correct shipping address and contact details are provided at checkout to avoid delays.

Return & Refund Policy

We want you to be 100% satisfied with your purchase. However, due to hygiene and safety concerns, we accept returns only under specific conditions.

Eligible for Return

• Items received in a damaged, leaking, or defective condition.
• Items wrongly delivered (wrong product, shade, or quantity).
• Returns must be initiated within 2 days of delivery.

To initiate a return, email us at support@nagetive.com with your order number, images of the issue, and a short description.

Not Eligible for Return

• Opened or used products.
• Products purchased during sale or promotional offers unless damaged in transit.
• Skincare products that trigger personal allergic reactions (as sensitivities vary from person to person, we encourage a patch test).

Refund Process

• Upon successful verification of the return, a full refund will be initiated to the original payment method.
• Refunds typically reflect in your bank account within 5–7 working days after the return is approved.